Feature Requests

When setup with a mail like: info@domain.com that forwards all incoming mail to the support ticket system, all replies are being sent from an obscure email from the Simplero.com-domain. It would make sense to be able to send mails through that same email address as the original ticket was created from. The feature might tend to be for advances users as it would require an SMTP connection, but it would be very valuable to us and probably others. Also, it would help avoiding the spam filter at customers' ends.

So that 2 members can see the same ticket in their dash.

I cant upload more than one file pr. ticket, why? Often i want to show you the customer journey with 4-5 screenshots, i can only send one, and then you ask me to put all my questions into one ticket?

When a customer replies to an email we have sent, and we receive their reply as a support ticket, the original content is removed. This is bad, because: If they have changed the subject line, we have no idea what they are replying to Sometimes people write directly in our original email in stead of above, which means that we receive empty tickets ... even if they actually wrote something.

You can embed your support widget code on other sites, and you also have to enable the site in the admin panel. If the site it's on is not enabled, then the widget still shows up but when you click it it gives an error like "couldn't load." It's a minor thing, but it would be better if it just didn't show up at all if it wasn't enabled, instead of being clickable and providing an error.