Feature Requests

For the Chat Feature, every new message triggers an email to be sent to all chat participants with the text "New Message". It might be useful to have one single notification email for when the chat is created (on the first message) to make people aware that "hey you've gotta see this). After the initial notification email, then i'd prefer to have further email notifications turned off by default, and let users enable them, just like notifications for Forum activity (and maybe even on a per-chat-thread-basis).

I'm thinking it would be great to add a chatbot feature to our contact pages. Instead of those pop-ups, visitors could chat for support and also drop in their name and email. This way, we make it easy for them to reach out and I can add them to my contact list. It’s a simple tweak that could really improve the experience!

Re: Chat messaging function in Simplero Please make it possible to add new people to an already established group. I have noticed that even the admin of the originally created group can edit the people.

Member-to-member chat on membership sites is a matter of trust. Turning the feature on open up a new area of questions about privacy and moderation that admins should be able to manage. Most members are well-behaved, no problem. But think of this: Without the admin knowing - some contacts could start a chat about sensitive/private/problematic topics, or one participant in the chat could be posting content that offends the other parts, or one participant could be harassing others by posting messages to them that are outside the membership site code of conduct. With great power (member to member chat has great power) comes great responsibility :-) Therefore, i suggest: 1) Enabling admins to read/moderate/delete chats, possibly by letting participants know that "an admin entered this chat thread". 2) Enabling participants to report a chat thread to admins, thereby reaching out for help if something out of bounds is going on. This should be combined with limiting chat threads to selected sets of contacts as described in this request: https://requests.simplero.com/feature-requests/p/limit-chat-availabilty-to-paid-members

When enabled on a membership site, the Chat feature currenly allows messaging to ALL contacts that are members on the membership site (see this list under Site settings -> Members in the simplero backend) In order to make the Chat feature useful, i'd like to limit the list of people that can be access the chat feature, and be added as chat participants, to a selected set of users: Those who are paid members on my membership sites. Many membership site members are guests and former customers. They still have a user profile on the membership site, but they are not active. The actual people i interact with are given access to specific content and groups on the membership site, via purchases and automations. For privacy reasons, i therefore suggest a setup where the chat availability can be limited as follows: Enable limiting the chat feature to be available for at selected group of contacts (e.g. "Customer must have have tag "this-or-that" or have purchased product X, or be subscribed to list Y, to gain Chat access. Limit the chat contact list to be only for this limited group of contacts, instead of the entire membership members list. I really hope this can be solved - it matters so much for privacy and community connectedness, that paid members can rely on that whoever they start writing messages to, are actually also paying members. PS. There is currently NO smart way to clean out the membership site Members list to be only those with granted access, so that route is not viable.