Feature Requests

There are so many good things happening in Simplero. And most of them are nice to have. But what we really need to have is a good check out. With option to pay some products with invoice, others not, be able to use Klarna and so on! If we don’t get our money it’s hard to pay for Simplero 🥰 So please get tot the need to have improvements 🙏

Can you develop the option for the customer to create a two-factor authentication when purchasing and creating an account on Simplero? As it is now, it can only happen after the purchase. We are concerned that customers may share their login with others. As our course has a high value, some will probably be tempted to share the login with others. Is it possible to see who is logged into their account and when (a logging of the customer's activity?)

I am getting dozens of SPAM contacts every day because the product pages do not have captcha right now and I haven't even published any pages. But that aside, we need an option to not allow capturing these "leads" as they are all fake right now, and we should have the option to choose only real leads who but if that is out choice.

Allow conditions to not show the upsell to contacts who have already purchased the upsell product. Currently we spend so much time refunding when a contact has purchased the same product as an upsell for a 2nd time.

Allow global snippets to work through the entire funnel / campaign. Currently the global snippet will not work when placed on an Upsell or Bump.

Can we have the ability to 'Manage Subscription' or 'Manage Purchase' of the product that gave access to a site? Currently, it's a click-heavy process and our less techy users get lost. It's asked for a lot by my clients for a variety of reasons, but the most recent use-case: We want to be able to display upgrade/downgrade options inside a Membership site, but it's currently too difficult/not smooth for most users to find their way to their account > Products > Select Product > Manage Payment THEN upgrade/downgrade. We want to be able to add a button on a page of the site that says Upgrade/Downgrade/Manage Subscription HERE - which takes them directly to the Manage Payment page (of the product that gave them access to that site). Please and thank you heaps! 🙏

I was recently approached by a company that wants to offer me AI services for member retention - something that is highly interesting to me because I have a subscription based business on Simplero. Is this something Simplero could integrate into the system? E.g. analysis of member behavior to provide personalized recommendations and content. Or make predictive analytics for member churn.

Purchase receipts are automatically sent as soon as the system sees that there is a charge and payment. It's not possible to stop these or prevent them from sending. We need to be able to control this for a user with a setting like the normal email contact, to allow us as admin or for the user to not get these receipt emails since they are already in their account. This is a common setting on many systems and saves money and bandwidth as well. Here is my specific issue: This may be fine for current actions, but for anyone looking to add historical payments, this becomes a problem when the user gets 30 consecutive receipts and requests for payments that are months or years old. See the image below on how a clients inbox would look and tell me that is needed. The do not contact does not stop it, since they get all invoices regardless of this setting, so there is no way for the user to stop from getting these leading to annoyed clients. Even if you didn't add a setting per user, maybe ask if the admin wants to send the receipt if it is a manual charge with a date in the past. That would also work. The only way to solve right now is to manually alter a person's billing email to a fake email to prevent the emails from being delivered. Then you need to remember to change the email back to normal after the updates, and this forces us to basically bounce emails intentionally through your system to get this annoyance turned off so that is not ideal either obviously.

What a product is free, but it has the option to donate. It looks like those $ numbers or the donation amount is not included in the financial reports. I'd like this to be included in the sales numbers for the product.

Desire: To be able to sell a product with access for a limited period. I know that I can make a subscription, but I want to be able to make a one-off purchase, for example a mentoring course of 3 months, where you can keep access to materials on a course for 1 year, and then the access is closed automatically. The reason why I cannot use subscription is that the customer is told when purchasing that they are signing up for a membership instead of a one-off purchase. I would also like to be able to pay in installments for the purchase, which is also not possible with subscription. You can't use MobilePay on subscription either. (I know you can't do it yet on installment payments either) I can solve my wish by leading the buyer through an automation which, upon purchase, gives access to the content and then waits the desired period and then removes access again. I prefer to give access through the product and not automation, as you do not have the same control over how people have gained access when it is not linked to a product under content. Hope it makes sense :-) Linda Bendix Certified Simplero Expert