PayPal Cancellation Improvements
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Daniel Martinez Stahl
It has come to my attention that when a member of my community cancels a PayPal subscription, they need to manually go into their PayPal account and cancel it. This information is not being communicated clearly enough to the client.
I understand that a feature request already exists asking for the message to be displayed more clearly.
My recommendation is for Simplero to also send out an email to the participant who cancels a PayPal based subscription with details on where to go and how to fully cancel the subscription, stating that this is a PayPal requirement and that we are sorry for the inconvenience.
Or something like that.
Thanks as always for your consideration, Lots of Love, Daniel 🙂❤️
PS - In the meantime, I've created an automation email that will be linked to a manually added PayPal tag, which isn't ideal, but I want to make sure my customers know how to fully cancel a subscription payment from PayPal.
PPS - It would be great if you could create a trigger that would recognize PayPal as a method of Payment, so that I can add that to my automation thread.
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Lis Alvarez
complete
We actually fixed the integration so now when they cancel through Simplero it cancels in PayPal and viceversa.
Boz Sayers
Hi all,
We are constantly having the same issue where if people sign up using PayPal then unsubscribe, the subscription keeps being charged by PayPal. Totally understand that this is an issue with PayPal and not Simplero.
It would be great to have a way to Automate it so that if someone signed up using PayPal then they get an email with unique steps to unsubscribe.
Your automation is a great way, Daniel. I hope Simplero can make a way to specify if a student had purchased a course using PayPal automatically. That would be a big help.
Fingers crossed this gets implemented soon so that we have less frustrated customers and need to submit less refunds :(
Ryan Henderson
I have stopped using PayPal for my subscriptions for this reason. Would love a better system on this. Thanks for suggesting it.