Move location of 'Add Promotion Code'
Meghan Boland
Hi - we've had a lot of feedback with people having difficulty finding where to add the coupon code. On a desktop it's much clearer (to the right of the screen), but on a phone it's all the way at the bottom - so unless you scroll further they seem to miss it and abort the order.
If it can be moved to under the 'Your Price' section of the Billing screen that would help avoid a lot of these support tickets.
Thanks for listening!
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Jesper Hollensberg
Lis Alvarez Any interest in looking into this request? Again today, I have had a long chat with a customer about this. First she couldn't find the field. Second she did not click update to see the updated price.
Lis Alvarez
Jesper Hollensberg Right now it's located at the order summary section, right after the price selector, where the product and price amounts are listed, and right before you enter the payment details.
Where would you place it otherwise?
Jesper Hollensberg
Lis Alvarez thank you. See attached.
This is how the order form looks on a computer. As you can see, the campaign code is placed far to the right ("Tilføj kampagnekode"). Not in any way near the logical input flow.
It would make sense to have it just before you select the price on the left area.
Lis Alvarez
Jesper Hollensberg there doesn't seem to be consensus on that. In fact, the request description notes that the desktop version is already much more clear with the Promotion code field on the right.
Jesper Hollensberg
Lis Alvarez, well, I can just pass on that we have a customer almost every month having a problem with this field :-)
Thank you for investigating ...
Emma Churchman
PLEASE make the coupon code location moveable - I am concerned that I am losing sales when people can't locate where to input their coupon code.
Valerie Tate
This is highly needed! Many instances where people can't find where to put the code or don't click the Apply button and just abandon their cart. Please make the coupon code MUCH easier to find and not require to click Apply!
Brad Dobson
Also, it should say 'coupon' not 'promotion' - https://simplero.canny.io/feature-requests/p/edit-order-form-promotion-code-field
Ronnie Harper
Black friday sales were a bust. Customer after customer inquired about where to find how to insert their Coupon Code. I am sure I lost a lot of money. I took me awhile to find it as well. This should be front and center and a fundamental feature of a check-out process.
Helene Lysekilde
Hi. same here. I can't use the new saleseform anymore because people can't find the place to add the promotion code. I am going back to the old one. I hope you will fix it - so - like the old one - it can be typed right under the price of the product. Thanks
Jesper Hollensberg
Same here. Many customers need help to understand the coupon code price.