More/Less Subscription Options
complete
Tiger Singleton
Can we please have better control over how list/product subscriptions are displayed and offered. The current set up is super confusing to my customers. I have 70+ products that never get emails (marketing or notifications) sent out for the specific products.
My customers see that they are subscribed or not subscribed to things we never send emails about, and they either get overwhelmed or think they are missing out on emails.
Also, apparently, it looks like they can reactive subscription to a list that I have suspended for them, which they shouldn't have access to anymore.
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Angel Orozco
complete
Hi guys. Marking as completed as the main issue was fixed a while ago
The issue with lists is fixed, you can no longer resubscribe to a deleted list from the subscriptions page
The product subscription options might still be a bit confusing. This guide can help you understand.
Please feel free to create a (separated) new feature request for anything related to this topic.
Calvin Correli
We've already implemented most of the changes, I believe.
What remains missing? Can we close?
Calvin Correli
Posted the follow-up over on the other ticket, because it's focused on that single issue:
Calvin Correli
in progress
Fixed the part where people can reactivate their subscription first. That's easy.
The other thing requires a tad more thinking. Going to solicit your input shortly.
Teresa Sigmon
Calvin Correli: Great on making it so people cannot reactivate to a non-active list. thank you!
George Kao
Teresa Sigmon
Yes, I have noticed that folks on my list can see lists that are not active and/or that they should not be able to reactivate.... This is crucial to change.
Really, customers only need to see to which active lists they are subscribed.
George Kao
Calvin Correli -- I agree with Teresa and just also discovered this bug too... a (former) customer that I unsub'd from a List that delivers private product info, was able to easily
re-subscribe himself back
😆 by clicking "manage subscriptions" and re-subscribing from there...George Kao
Just found that there's a separate request for this: https://requests.simplero.com/feature-requests/p/hide-email-lists-specific-to-customers
Ryan Henderson
I agree, Tiger Singleton. This feels very important to me as well. I have the exact same issue.