Handle multiple email addresses for the same contact
planned
Siif Floor
We can see that more and more people use one email to sign up for a freebie and another email to purchase the product...
As our lists are growing it is giving us more and more problems that each email address is handled as individual contacts.
Every day we are contacted by people who either:
- complain about we keep sending them emails even though they unsubscribed
- complain about we send our sales campaign emails to them even though they have already purchased
80% of the time it is because they have used multiple email addresses for our different freebies, so now they are on the list more than once.
This is hurting our business because people feel that we are spamming them and we have to spend a lot of time investigating why people are receiving emails that they are not supposed to receive.
I completely understand that Simplero has no chance of knowing if two email addresses belong to the same contact.
But...
It would be nice to be able to link those multiple email addresses to one contact or link the two contacts together as soon as we discover that two or more email addresses belong to the same person.
It is not always the best solution to merge the contacts - so it would be nice, when we become aware of two email addresses belonging to the same contact, that both the contacts would get the tags that we assign to the contact.
If Simplero were only used to send out emails from a single list it would make sense to use the Email address as the identification of a contact. But now that Simplero is used as a CRM, membership site, etc. It really would be nice to be able to keep track of the person behind the multiple email addresses.
---
Related to this it would also be great if the contact can add multiple email addresses to their Simplero profile:
Then we can recommend to our customers to update their profile and add all their email addresses to the profile.
Thank you in advance
Siif
Log In
Ali Ryder
I have a similar issue where I have some students who might work part time at two different locations and therefore have two different work email addresses, plus a personal address. Would be great if we could keep a record of all of them on the same account. Often I get people saying that they did a password reset but didn't get the email (because it went to a different email address than they were checking) and by the time they get it, the link has expired.
This post was marked as
planned
George Kao
yay!! thank you.
Siif Floor
Wuhuuu!!!!! THIS IS AWESOME! 🎉
George Kao
Calvin Correli just bumping this up again after a year 😬 as it would really eliminate a frequent admin task for so many of us... simplifying things for us... on brand for Simplero ;-)
Calvin Correli
George Kao: Noted. Will take a look.
George Kao
Calvin Correli I'm just bumping this up, because it's an almost daily admin task that ideally shouldn't have to exist. And now there appears to be another related problem -- if a Contact is associated with an Affiliate, their purchase will
not
be associated automatically with that affiliate unless they buy using the same
email address as their contact record 😔 or unless they click on that exact affiliate's link to make the purchase. If we could put multiple emails to associated with one Contact record, it would solve this and other issues. Thanks for considering 🙏🏼
I would still prioritize the building of Community features... but this would be a close second ;-)
George Kao
This whole thread is also related to the request to include CRM as one of Simplero's features :)
George Kao
↣ When merging contacts, keep the OTHER email as an "alternate email address" field.
George Kao
Better yet... have multiple alternate email fields :)
George Kao
That would be so great, for Simplero to recognize someone based on multiple email addresses that they have!
Siif Floor
This was originally a post I created in the old feature request forum.
Here is the original post from 2020 and a comment I made for it in 2021:
Post:
Hi.
We can see that more and more people use one email to sign up for a freebie and another email to purchase the product....
It would be nice to be able to link those multiple email addresses to one contact.
or link the two contacts together.
It is not always the best solution to merge the contacts - but it would be nice, when we become aware of two email addresses belonging to the same contact, that both the contacts would get the tags that we assign to the contact.
If Simplero were only used to send out emails it would make sense to use the Email address as the identification of a contact. But now that Simplero are used as a CRM, membership site etc. It realy would be nice to be able to keep track of the person behind the multiple email-addresses.
---
Comment:
Bumping this one to the top :)
We are still hoping for a solution for this one..
It seems that more and more people have multiple email adresses...
We promise a bonus when they purchase our course within a specifik time period.
But a lot of our participants used another emailadresse to sign up for our webinar than the use to purchase the course..
That gives us:
- Disapointed customers that don't understand why they did not receive the promised bonusses
- Extra working hours used on emailing back and forth with the customer to figure out why they did not receive the bonus and if they have other emailadresses
- Frustrated customers that are annoyed that we keep sending them urgency emails that it is now time that they purchase the course, when they already did purchase it.
Please... make a solution where:
- a single Simplero ID can hold multiple emailadresses and use the ID as the contact for purchases
- a trigger can fire if the contact have multiple emailadresses for the same Simplero ID then we can tag both/all contacts at once..
- The contact info page shows a clickable link symbol on the contact, if the contact is linked to other contacts (that have the same Simplero ID)
- we are able to link contacts manually when we figure out that they are the same person.
Thanks you very much
Siif