Do not send out emails that are supposed to be skipped in automations.
planned
Siif Floor
Hi.
The skip function does not work when a contact has been paused.. So they will receive the email even though the step in the automation is marked as skipped.
example:
- A contact lands in a 'wait until step' with the date oct. 21st
- The contact is paused in the automation while waiting in the 'wait until step'
- On oct. 25th the contact is resumed.
- They will now receive the email even tough it is marked as 'Skip'
I hope you can find a solution for this so we can keep a professional image and brand.
Solution could be: Add an option to steps something link this:
Date and time field to turn the 'live button' off (this would make it possible to let a step expire and prevent anyone from receiving this step after the specific date and time).
Thanks in advance
Siif
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